Note to my employer: Hiring me for a job which crucially involves telephone contact was an incredibly stupid idea. Doing phone work - having conversations with people, trying to gather information, is like making Vin Petrini, Helaine Klasky, or Tom Conroy tell the truth. Occasionally you get snippets of intelligible data, but that is few and far between. Mostly, i'm just a garbled, nervous mess. Oy vey iz mir.